I experienced a long wait for my room, but the king room was spacious.

I stayed for a night, and while the service was pleasant, the room was nothing like the photos. The cleanliness was shocking – definitely not worth returning.

We had an enjoyable stay, especially since the hotel is conveniently located near the Royal Palace Theatre and the Roanoke Canal Museum. Our kids loved exploring the nearby trails. The rooms were recently renovated, making our two-night stay comfortable and pleasant.

My kids wished the breakfast options were more plentiful for families like ours. A greater variety of choices would make mornings easier for us and other guests traveling with children.

Exceptional Stay with Outstanding Service!

Fantastic experience! The staff was incredibly welcoming, and the room was spacious with a convenient kitchenette. The shower was a delightful place for relaxation. The lovely cleaning staff even assisted me with my bags—truly above and beyond! Don't miss out on the delicious meals from the onsite restaurant.

I had a great stay, especially enjoying the breakfast with eggs and sausage and the clean, comfortable room. The bathroom amenities were surprisingly nice, too. I would come back any time!

great stay, but minor room concerns

The staff members were exceptionally attentive and proactive, ensuring our needs were met during our stay. The breakfast selection offered a delightful variety, making for a pleasant start to the day.

The room had some signs of wear that could use refreshing.

my experience at the hotel was great. the staff were welcoming, and the room was spacious and clean, exceeding my expectations compared to my last stay in roanoke rapids. the free breakfast offered a solid selection of hot and cold items, which made it a nice perk for the morning.

the ac didn’t work properly.

The overall experience was satisfactory, but the

room cleanliness could have been better. Our first room was clean and bright, and the staff were helpful. However, the second room had dust and food remnants in the fridge, which was disappointing.

The lighting in the room was quite good, and the beds were comfortable with ample charging ports conveniently located. However, the bathtub wasn’t clean, and there was dust on the lamp. Parking could get crowded at times, and it was a bit isolated from nearby food options, requiring a drive to find restaurants.

My experience at Surestay Plus Hotel By Best Western was very positive. The check-in process was efficient, and the staff was welcoming. I appreciated the clean and spacious room which included essential amenities like a fridge and microwave. The complimentary breakfast offered a variety of items including fresh fruit, hot eggs, and baked goods, making it a great start to the day. The internet connection was reliable, supporting my work needs effectively.

friendly staff, delightful cookie aroma

surestay plus hotel by best western provided a warm welcome with delicious cookies. sharika's genuine care turned our stay into a memorable experience; don't miss the fitness centre.

i recently stayed at surestay plus hotel by best western and had a pleasant experience. the staff was super helpful during check-in. the beds were great, and i appreciated the charging ports provided. while the hotel is a bit removed from eateries, there are options if you take a backroad. overall, a nice stay!

the room could have been cleaner.

The location is convenient, right off the highway. I appreciated the staff's friendliness, especially during check-in. They offered a ground-floor room, which was nice since my travel companion uses a cane. However, the room itself was very outdated. The bathroom had some cleanliness issues, with hairs left behind from previous guests. The bed was okay but could be more comfortable. There were some odors in the hallways, and the carpets looked worn. Breakfast didn't have many options, just the basics. I expected a bit more for the price we paid, especially regarding cleanliness and overall upkeep. The air conditioning worked well, but the noise level was higher than I'd like. For a quick night on the road, it met basic needs, but I wouldn't plan to stay long-term.